The payment policy decides what happens with payment when a client books online.
- Payments are optional
- Clients book without entering card details and pay at the shop.
- Pay at time of booking
- The appointment is confirmed after payment. You can take the full price or a deposit as a percentage of the service price.
- Card details are required
- Clients save a card. Nothing is charged at booking; the card can be charged later for a no-show or a late cancellation, following your cancellation policy.
- Pay now or opt for later
- Clients choose between paying now and saving a card to pay at the shop.
The policy applies to the whole shop. Team members with their own provider can have their own policy.
No-show and late cancellation fees#
To charge these fees, use Card details are required. Then set a cancellation policy with deadlines and fees, and charge clients automatically or by hand, case by case.
Some shops take a deposit for long or expensive appointments. If team members use their own providers, keep their policy in line with the shop's so clients see the same rules.
See also Payment settings.